ABM Advantage Essentials delivers first level IT and application support to your end users while letting you effectively focus on your business.

Let ABM’s Service Desk deliver their expertise and customer-first approach to support your IT users, with the ability to manage costs and scale as needed. Now you have more time and resources to focus on critical business strategies and deliverables.

As needs change, ABM’s complementary selection of IT products and services are available to augment evolving requirements.

ABM Advantage Essentials – What you get:

Level 1 Service Desk Support, including:

• Incident Lifecycle Management

• Login / Password Requests and Issues

• Remote Access / Connectivity Requests and Issues

• User Profile Assistance

• Application Access and Provisioning

• Microsoft Support (Outlook, Word, Excel, PowerPoint)

• Standard Reporting

• Partnership with your next tier support teams